Privacy Policy

At ClearView Auto Glass Solutions, protecting your privacy and personal information is a priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to automotive glass repair and replacement.

Information We Collect

We collect information necessary to provide and improve our services, including:

• Personal Identification Information: name, contact details (phone number, email), and postal address.
• Vehicle Information: vehicle make, model, year, and relevant insurance details needed for repairs and billing.
• Service Information: details of the windscreen or glass repair/replacement services requested, including appointments and service history.
• Payment Information: for insurance direct billing and other invoicing purposes.
• Technical Data: IP address, device details, and browsing information collected automatically when you visit our site.

How We Use Your Information

Your data is used to:

• Provide, manage, and improve our automotive glass repair and calibration services.
• Process insurance direct billing and payment transactions.
• Communicate with you regarding appointments, service updates, and promotions.
• Comply with legal and regulatory obligations.
• Enhance your experience using our website through analytics and technical improvements.

Legal Basis for Processing

Under the GDPR and relevant Australian privacy laws, our processing of your personal data is based on:

• Your consent for communications and marketing (which you may withdraw at any time).
• Performance of a contract when you engage our services.
• Compliance with legal obligations.
• Legitimate interests, such as improving our services and ensuring security.

Sharing Your Information

We may share your personal information with:

• Insurance providers to facilitate direct billing and claims.
• Third-party service providers who support our operations (e.g., IT services, payment processors).
• Legal or regulatory authorities if required by law.

We do not sell or rent your personal data to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have certain rights in relation to your personal data, including:

• The right to access, update, or correct your information.
• The right to request erasure of your data where applicable.
• The right to object to or restrict certain processing activities.
• The right to data portability.
• The right to withdraw consent at any time without affecting lawfulness of previous processing.

To exercise any of these rights, please contact us through the contact details provided on our website.

International Transfers

If we transfer your personal information outside of Australia, we ensure it is protected to a similar standard as required under applicable privacy laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this section of our site with an updated effective date.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, you can contact us at: